Your privacy, explained simply.
You can use every guide without enabling optional website measurement.
Your checklist and chat answers
Your checklist answers stay in this browser tab. The AI chat uses a reviewed Medicare reference library. If you choose to chat, your question and recent messages are sent to OpenAI to generate a reply. Hey65 does not save a chat transcript or join it to a contact request, and requests to OpenAI are marked not to store the response. Do not type a Medicare number, Social Security number, date of birth, contact details, prescriptions, diagnoses, or other health details into chat. You do not need to use chat or provide contact details to read a guide.
Optional contact requests
If you separately ask a licensed insurance agent to follow up, we save the first name, state, email or phone number you choose to provide, preferred contact method and time, general topic, consent version, source page, time, and a private reference. Do not submit health information, Medicare or Social Security numbers, prescription details, or plan-member identifiers. The request is sent by our transactional email provider to Integrity Insurance Service and the Hey65 site administrator only so they can handle the requested contact. We do not sell the request or add it to unrelated marketing lists.
Contact requests are kept in a restricted owner inbox for up to 90 days and then removed during activity-triggered cleanup. Daily aggregate request counts may remain for historical reporting. Checklist answers, AI chat messages, measurement session identifiers, and Search Console data are not joined to the contact record. We keep daily aggregate AI request, answer, failure, and token counts without chat text or visitor identifiers.
Optional usage measurement
If you choose “Allow measurement,” we save a random tab-session identifier, general referral category, page identifier, action name, and time. This helps count visits, guide progress, lesson use, contact-request completions, and clicks on the agent phone link. These are pseudonymous usage records, not a list of identified people. Our measurement database does not save IP addresses, full referring URLs, search queries, checklist answers, or contact details. Basic web infrastructure may process request information to deliver and protect the website.
Reports cover the most recent 90 days. Older event and session records are removed in batches during activity-triggered cleanup, at most once an hour; they may remain stored until cleanup catches up. Daily totals without session identifiers may be retained for historical reporting. The site uses local browser storage for your measurement preference and tab-session identifier. “Usage privacy choices” lets you withdraw permission for future collection. We honor the browser's Global Privacy Control signal by disabling optional measurement.
Google search reporting
When the reporting connection is enabled, we import aggregate daily counts from Google Search Console, such as search impressions and clicks. These reports are private to the site owner and separate from optional website measurement. We do not import search terms or visitor identifiers. Saved search reports and their import history are removed during a reporting refresh once the import is older than 90 days; they can remain stored until that cleanup runs.
Phone calls
Calls to (818) 495-8728 may pass through our call-routing provider before reaching Integrity Insurance Service. The provider processes call metadata needed to route the call. Hey65 stores only an opaque call reference, a broad source category tied to the dialed business number, whether the call reached the forwarding service, whether it connected, and its duration. The Hey65 database does not store the caller's phone number or a recording, and it does not join a call to your checklist or browser session. A connected call does not automatically become a qualified lead or customer record.
Access and questions
Usage, call, and contact-request records are restricted to authorized operators. We do not sell or share these records for advertising. Contact Integrity Insurance Service at (818) 495-8728 with questions about this guide or its information practices.
Updated September 21, 2026.